Return and Refund Policy

Last updated: June 2026

Thank you for shopping at Strathdon Press.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Returns and Refunds Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Strathdon Press.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Strathdon Press, accessible from https://www.strathdonpress.co.za
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns & Refunds — The Forge Suite


All Forge Suite purchases are processed by Paddle, who act as the authorised reseller for our software. This means your purchase is covered by Paddle’s Refund Policy, and all refund requests are handled directly through Paddle — not through this website. Paddle’s full refund policy is available at paddle.com/legal/refund-policy.
Depending on where you are in the world, you may have a statutory right to a refund. Customers in the EU, EEA, Switzerland, and the United Kingdom have a 14-day right to withdraw from a digital purchase and receive a full refund. Customers in Turkey, Israel, South Korea, Brazil, China, and Canada have a 7-day right to cancel. Customers in Singapore have a 5-day right. These statutory rights apply automatically and cannot be waived. Please note that in the EU and UK, the right to withdraw does not apply to digital content that has already been downloaded or used, where you have given express consent to waive that right at the point of purchase.

Outside of statutory rights, Paddle may also issue refunds at their discretion for requests submitted within 14 days of purchase. All discretionary requests are reviewed on a case-bycase basis and are not guaranteed. If you experience a technical problem or a material defect with any Forge Suite app that prevents it from working as described, please contact us first via the contact page on this website so we can try to resolve the issue. If we are unable to do so, you can escalate to Paddle’s support team with details of the problem and our response. To request a refund, please use the “View receipt” or “Manage subscription” link in your Paddle purchase confirmation email, or visit paddle.net and select the “Request refund” option. Paddle aims to process approved refunds within 14 days using the original payment method. If you have any questions about your purchase or are unsure whether you are eligible, you can also contact Paddle directly at paddle.net.

Conditions for Physical Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

2 Life on Venus
78 Venus Street
Goedeburg
Benoni
1501

OR

via the Postnet branch to branch service to:

Postnet Brentwood Park

If you use the Postnet service, please include the above-mentioned cell number on your packaging. This number is required by Postnet.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

PLEASE NOTE: We are purely an online business, and no private walk-in service is offered. As such, any returns MUST be done either by way of a courier service or by Postnet.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: admin@strathdonpress.co.za
  • By phone number: 082 844 8362
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